Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@glidegear.net

Teleprompters

PLEASE NOTE: The iPad Pro is only compatible with the TMP 750 and the TMP 1000. You will need a tablet/monitor with a maximum size of 10.5" x 7.5" for the TMP 50, TMP 75, TMP 100, & TMP 500.

TMP50-  Shoot with all smartphones /  Prompt with all Smartphones 

TMP75- Shoot with all Laptops,  DSLR with prime lens / Prompt with any smartphone

TMP100- Shoot with all Smartphones,  Point and Shoot Cameras,  DSLR's or Camcorders / Prompt with any smartphone or tablet up to 10.5 x 7.5 inches

TMP 500- Shoot with all DSLR, Point and Shoot Cameras /  Prompt with any smartphone or tablet up to 10.5 x 7.5 inches

TMP 750-  Shoot with all DSLR, Camcorders, and Cinema Cameras / Prompt with any smartphone or tablet up to 17 inches

TMP 1000- Shoot with all DSLR,  Camcorders and Cinema Cameras / Prompt with any smartphone or tablet up to 17 inches

We recommend standing back from your teleprompter at least 10 feet while reading your script.  This will reduce eye movement and the words from ghosting. 

We recommend any tripod with a payload of at least 10 lbs. for any of our Teleprompters.  

This is common. We sell replacement glass on our website. Simply search your model in the search bar and replacement glass will be listed.

We recommend using Teleprompter Premium.  But there are many others available with other options if needed (Teleprompter, DV Prompter, Parrot Teleprompter, etc.)

This APP will allow you to mirror/ reverse your text.

https://play.google.com/store/apps/details?id=com.joeallen.teleprompter.pro&hl=en_US&gl=US

Shipping

All domestic and international orders will be shipped USPS Priority or Fed ex.  Shipping times rage from 3 to 7 business days for domestic and 7 to 14 days internationally depending on your countries customs.

The site will automatically determine international shipping cost during checkout.  All standard domestic shipping is included. 

All orders are processed and shipped daily by 4PM Monday - Friday.

Returns

We are located:

Glide Gear / Koncept Innovators. 1619 Executive Ave. Myrtle Beach, SC 29577  

We accept all returns within 30 days of purchase.

We offer a limited lifetime warranty on all manufactures defects.

Rental Program

The Glide Gear rental program is perfect for anyone in need of gear for a shoot without the bigger price tag. Simply select which days you need the gear (3 day minimum) & we'll take care of the rest. We even include a prepaid return shipping label to make your experience as smooth and easy as possible.

Rental shipping is free on orders over $100. 

Please read the Rental Agreement prior to placing your order. By placing an order, you are agreeing to the rental agreement.   

Order are shipped Monday-Friday until 2 pm. Any gear needed for a weekend shoot should be placed at least 3 days in advance.

PLEASE NOTE: We are only accepting orders from the contiguous U.S. for our rental program at this time.              

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